CASE STUDY: THE VANCOUVER CLINIC
HOW A PARTNERSHIP LED TO A CULTURE OF POPULATION HEALTH
The Vancouver Clinic (TVC) uses a carefully designed approach to achieve better outcomes for their patients, maximizing the expertise and skill at all care points. “It’s about culture, and it goes all the way back to the initial contract design that allowed Humana and TVC to become partners in outcomes that matter to patients,” says Mark Mantei, CEO.
He continued: “The teams on both sides of the table have been stable and have productive discussions around patient-level data and details, not just at the executive level, but throughout our whole health team. We have developed relationships and trust, which frees us all to focus on the patient.”
TVC serves more than 130,000 patients in the Vancouver, Washington, area. They have embraced value in patient care and leveraged Humana resources to treat their patients. Instead of trying to reinvent care coordination, for example, TVC uses Humana’s well-established program to help high-risk patients manage their chronic health conditions and stay out of the hospital.
TVC knows it’s important for patients to see their own primary care physicians, and they work to ensure that whenever possible. They have decreased the size of patient panels and hired panel coordinators to ease the ever-growing administrative burden on physicians.
“Physicians and leadership also identified patient and physician dissatisfaction with the current format of annual wellness visits,” said Jeremy Chrisman, DO, Medical Director of Care Transformation. “For chronically ill patients, these ‘wellness’ visits turned into chronic illness management.”
Instead, the practice merged the chronic illness management appointment with the annual wellness visit, asked for payor support, and are now seeing improved satisfaction—thus, maximizing the expertise, time and skills of the care team, including the patient.
Mantei is proud of TVC’s population health culture: “We have one culture that puts the patient first, makes decisions at the right levels, and prioritizes engaging everyone.”